HELP CENTER

Hello Joey,

Thank you for contacting us again.

We want to get you an effective resolution so that going to escalate this issue to higher department. Our senior team is well equipped to handle such issues and I’m confident we’ll solve the issue and suggest alternatives.

Due to a back log of contacts, the current estimated time for response is 1 – 2 weeks. We apologize for the lengthy response time, and we are working diligently to return to an acceptable level of response time. During this time, you may still update your case with additional information that might help us to resolve your issue without causing any additional delay.

We appreciate your patience and cooperation. Please be assured that your concern is our priority.

Sincerely,
Vibhu S
Electronic Arts – World Wide Customer Experience

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© Electronic Arts Inc. Trademarks belong to their respective owners. All rights reserved.

HELP CENTER

Hello Joey,

Thank you for contacting us again.

You are a valuable player and I understand the disappointment caused to you due to retiring of ‘Restaurant city’ .

Please let me clarify that presently support team is unable to provide refund for cooking cash in Restaurant City. We will be implementing an automatic conversion of Cooking Cash into SimCash on June 20, 2012; and as such, we can only support the transfer of cash balance to The Sims Social.

Please note, in order to complete the transfer, players must first install The Sims Social.

Thank you for your continued patience and support.

Regards,
Vibhu S
Electronic Arts – World Wide Customer Experience

Corporate Info    Legal Notices    Terms of Service    Privacy Policy (UPDATED)

© Electronic Arts Inc. Trademarks belong to their respective owners. All rights reserved.

HELP CENTER

Hello Joey,
 
Thank you for contacting us again.

Please let me clarify that players are encouraged to spend their remaining balance of Cooking Cash in Restaurant City until the game retires on June 29, 2012. Any remaining Cooking Cash left in the game will be automatically converted into SimCash (the premium cash currency in The Sims Social) starting on June 29, 2012.

The conversion from Cooking Cash to SimCash will be fully matched. For example, if you have 10 Cooking Cash remaining, we will convert 10 Cooking Cash to 10 SimCash.

Please note, in order to complete the transfer, players must first install The Sims Social. For further information on this issue , please visit following link:
https://help.ea.com/article/restaurant-city-is-being-retired

Thank you for your patience and understanding.

Regards,
Vibhu S
Electronic Arts – World Wide Customer Experience

Corporate Info    Legal Notices    Terms of Service    Privacy Policy (UPDATED)

© Electronic Arts Inc. Trademarks belong to their respective owners. All rights reserved.

HELP CENTER

Hello Joey,

Thank you for contacting Electronic Arts.

I sincerely apologize for any inconvenience caused.

I would appreciate if you can specify the problem/concern in detail, to help me research and investigate this better.

Please be assured, once I have the information, I will try my best to address your concern.

Thank You,
Gaurav Y
Electronic Arts – World Wide Customer Experience

Corporate Info    Legal Notices    Terms of Service    Privacy Policy (UPDATED)

© Electronic Arts Inc. Trademarks belong to their respective owners. All rights reserved.